Why do so many 200-300man sized organisations, not have BPM?

22 06 2010

This was a question I read on LinkedIn, and one that I thought was very easy to answer. However, many people do like to state that we shouldn’t get confused with BPM and BPMS….Thats a given, however it is pretty obvious that the question means “BPM software”….

So why is this the case…..

They already have BPM concepts…

Organisations of any size already have and use BPM concepts..They have processes in place, these could be paper based, very manual, or involve some software applications that does have some level of automation, the point is, for each task a business undertakes it is effectively executing a business process….The fact that it isn’t mapped out and sitting on a piece of paper somewhere is irrelevant.

Why no BPM software then?

So we know businesses have processes in place, so why don’t they have BPM software? Well there are a number of reasons for this; however I would like to highlight a couple…

Unaware of BPM

To put it bluntly, organisations are not aware of BPM, what it is and what it can do. Many people in business will be focused on sales, marketing, management, finance, not many really focus on internal processes or software that can help manage processes. You also have to think that many organisations of this size will only have small IT departments, or they will out-source IT requirements.

Unaware of what BPM can deliver

Even if an organisation is aware of BPM software, or the concept of BPM software, they are not often aware of what the real benefits are. Often I put this down to BPM vendors, consultants and analysts making BPM seem too complex by using far too much jargon or “wooley” comments and examples.

Ignorance

Often this is due to people (management) not believing their processes can be improved, believing they run highly efficiently already. Unfortunately this is the often the case in mid sized organisations…

Lack of drive for change

Without someone driving change in an organisation, things like BPM software don’t get a look in. Change of this type needs to come from the top down in an organisation, it needs a real person driving BPM as a concept. With this though you also need a champion, someone at a “line manager” level who champions change and the system itself….

Lack of time or funds…

Companies of this size will be trying to grow, and if they are successful, then often time is allocated to just being able to manage work loads. In this scenario not many organisations look at stepping back and trying to take control of internal processes to allow the organisation to grow quickly but yet efficiently. On the flip side, if organisations of this size are struggling, then they will not commit the funds to invest in something like BPM, not until they believe their current turnover and market position can justify it….

Conclusion…

There are many other reasons why organisations of this size (or any size) do not have BPM software in place, however the five I have listed here are the most common reasons I have come across to date. It is worth noting that even if management knows BPM will make their organisation run in a more efficient and ultimately profitable fashion, many still don’t want to invest as they see this as a “longer term” goal rather than a necessity at that time.

The problem for BPM software is that, no matter how good it is, a business person can always argue that their business runs fine without it. And to an extent, this is true, however, a good adaptive BPM solution will ensure your business runs even better and will help your organisation grow, run efficiently and ultimately, help profitability…

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4 responses

22 06 2010
Tweets that mention Why do so many 200-300man sized organisations, not have BPM? « Andrew One Degree’s Blog -- Topsy.com

[…] This post was mentioned on Twitter by Gary C, Andrew Smith. Andrew Smith said: there are any number of reasons, here are my top 5 http://tinyurl.com/3ahnza3 why BPM not in many 200-300man sized orgs. #BPM […]

24 06 2010
Process for the Enterprise » Blog Archive » Why Don’t They Use BPM?

[…] Smith has a great post on the 5 reasons that organizations of 200-300 people fail to implement BPM. Of course there are many reasons, but […]

3 07 2010
BPM Quotes of the week « Adam Deane

[…] Quotes of the week On Reasons organisations fail to implement BPM – Andrew One Often I put this down to BPM vendors, consultants and analysts making BPM seem too […]

4 03 2011
SMEs and Process Management (BPM) « Business Bytes

[…] There is a great post here from Andrew Smith on this subject, looking at the factors above in a little more detail. https://andrewonedegree.wordpress.com/2010/06/22/why-do-so-many-200-300man-sized-organisations-not-ha… […]

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