NHS needs to get efficient…It needs ECM and BPM

14 06 2010

Let’s face it the NHS is a great example of diseconomies of scale, and a great example of the lack of administration efficiency is shown with the amount of paper that is getting generated and pushed around. In the past 2 years, the boards of NHS trusts, created at least 22 million paper documents over the past two years. If that figure itself isn’t a little worrying, then just think, we are only talking about documents generated for communications to senior managers and to each other! The South West Essex Trust alone generated 333,000 documents, that’s just mad…

The department of health spent close to half a billion pounds in fees to external consultants in the year 2009-2010, so why has no one in the NHS really adopted ECM on a large scale? Just looking at these paper figures alone, it is very clear that each NHS trust should be using some form of ECM solution.

So just what could ECM do to help make savings in the NHS and raise efficiency? Well for starters, it can remove the majority of the paper costs, increase the efficiency of sharing knowledge, rationalise communications through knowledge and content sharing and increase collaboration.

I don’t want this post to turn into a long list of all the benefits of ECM, I have written many other posts on these and there are so many out there, rather it was just to highlight the fact that the NHS should be embracing Enterprise 2.0 concepts, ECM and BPM.

I will leave you with this thought, the health watchdog, the King’s fund, reports that while the number of staff rose 35% from 1999 to 2009 (to 1,117,000), the number of managers rose by 85%! Now please someone find me any example in the public sector where this kind of in-efficiency and top heavy organisation is a success….I bet you can’t, because any organisation in the private sector that was run in this fashion would be long bust…The NHS needs to get efficient just like any private sector organisation, it needs BPM, ECM and hell of a lot of dead wood removing…

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14 06 2010
Tweets that mention NHS needs to get efficient…It needs ECM and BPM « Andrew One Degree’s Blog -- Topsy.com

[...] This post was mentioned on Twitter by Andrew Smith, Ashish Bhagwat. Ashish Bhagwat said: RT @AndrewOneDegree data release about NHS & paper trail, isnt it time it looked at #ECM & #BPM? http://tinyurl.com/3x9fvjn Efficiency gains [...]

18 06 2010
letitiahughesonedegree

I agree ECM could mean some great efficiency savings for the NHS. It has been spoken about for ages but hasnt actually happened yet – for example, all x-rays/patient notes could be scanned and managed properly online. Maybe then they wouldnt go missing so much!

23 06 2012
Statham John

Nice post! Seattle, WA is regarded as one of the country’s greenest cities. Eco Papyrus’s document scanning and paper management services allow businesses’ to contribute to this effort and realize the advantages of “going green” and be a part with http://www.ecopapyrus.com/. Thanks.

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