True ECM Savings…#3

9 06 2009

So this is now my third post on this, and in this post I will be looking at people time management, well, more specifically how organisations waste employee’s time, and ultimately money…

Our staff really are busy…

Many organisations are happy if their staff appear busy, they believe this is a good indication of the organisation itself being busy / productive. But being busy is not a great sign of anything. You have to know what your staff are busy doing, is it higher valued tasks or are they struggling to manage their time because so much of it is wasted on lower value tasks.

It is understood that professionals can spend up to 50 percent of the time looking for the right information. That’s an awful waste of resources and money, and is a great example of diseconomies of scale for enterprises. This means that an additional 50 percent of a professional’s time could be spent on higher valued tasks, such as looking at business opportunities, dealing with customer enquiries, help improve customer satisfaction and reduce the time it takes to do their actual paid work.

There is also the issue here of employee satisfaction and moral. As an employee, you will feel a lot more satisfied, valued and productive if all your time is spent on valued tasks rather than wasting 50 percent of your time, getting frustrated looking for information.  This in turn has an impact on performance, and therefore could quite easily increase efficiency and productivity of your workforce further.

The savings to be made?

Well with Capture software and a good ECM solution, your content and information is stored so that staff members can quickly search and locate the correct information they require. This drastically reduces the time spent looking for that information. This in effect, gives back to your staff up to 50 percent of their time, allowing them to be more productive and for your organisation to run more efficiently. There are also the added benefits of increased customer satisfaction levels, which are always hard to measure, but are one of the most important keys to maintaining a customer base and being successful.

Quick conclusion…

Staff are paid for their time, and you want your staff to deliver as much value to your organisation as possible, so why pay them and have them waste their time searching for content. That is simply poor management and poor organisational systems, both of which continually hurt an organisation year after year.

A good ECM solution gives time back to your staff so that they can get on with their work; it’s as simple as that.

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