ECM access on my phone?

7 01 2010

There is a lot being made of ECM and the ways in which users interact with content stored in an ECM repository. There is a real belief that more of us will choose to access ECM content via a multitude of devices, the most obvious being my mobile phone.

With smart phones, such as the iPhone, Windows 6.5 mobiles and now the Google’s Nexus, the real question I find myself asking is “will I really want to access content on my phone?” For many the answer will be “NO”, and for many others the answer will be a very loud “YES”. So what are the real benefits and issues, without getting bogged down in technical jargon…?

ECM on my phone…

Most of us like to be as flexible as possible when it comes to doing work. By this I mean, if I am on the train, instead of wasting my time (maybe sleeping?)  I can get on with some work. With your phone you can check and send some emails, respond to meeting requests etc and in many cases get quite a bit of work done before you are even in the office. The same flexibility is required when we may not be in the office for a while. Obviously my device of choice will be a laptop; however, the flexibility to be without my laptop and use my phone is something that will appeal to many of us… Because of this, being able to connect and work in a “flexible” fashion is very important to individuals and businesses as a whole.

Will my phone interact with our ECM solution?

Basically “Yes”. Most phones these days now come with a web browser (all smart phones do), and if your ECM solution can provide a browser based front end, then interacting with your ECM system isn’t technically very hard. The issue you may well face is using the device itself to navigate around the web pages and download / view the content you want. For me, this is a basic way of allowing content to be shown on a mobile phone. Most of the issues faced then are based around the device itself and what you can realistically achieve on it…

Do I have to use a browser on my phone?

Again the answer is “No”. Using a browser gives us the simplest way of interacting with content on our ECM system; it’s also probably one of the cheapest. However it isn’t the best solution for such a small device, it does make certain features “fiddly” to use, think;

a)      Searching

b)      Checking in / out a file (if you would do such a thing)

c)       Reviewing properties

d)      Reviewing an audit log / history

e)      Tracking in a Case Management / BPM system

This is because you will need to use a lot of clicks and zooming in and out using the browser etc.

The best solution is to provide mobile based applications that can interact with your ECM solution.

ECM mobile applications

If we realistically want to work and interact with our ECM platform, and for that matter, Case Management / BPM solutions, then mobile based applications is the way forward. With the power of smart phones ever increasing, having dedicated applications on your mobile phone isn’t a problem. With mobile applications comes greater flexibility as each application will be specifically designed to be accessed via devices with limited real-estate in terms of space on the screen. This makes using the applications far simpler and easier, which means we are ultimately more likely to want to access our ECM systems via our mobile device.

As we start 2010 it is obvious that ECM solutions need to provide many more ways for users to interact with them. This doesn’t mean a generic web environment / interface, rather a multitude of applications and interfaces that are dedicated to interact with your repository from a particular device.  The trick for providers is providing a single “architecture” for access, which serves all of the different applications that may interact with your ECM repository…

About these ads

Actions

Information

4 responses

22 01 2010
Can Silverlight save Windows Mobile? « Andrew One Degree’s Blog

[...] applications to work on multiple devices. (Something I have been looking into myself – http://andrewonedegree.wordpress.com/2010/01/07/ecm-access-on-my-phone/ ) My own company uses Silverlight to deliver a number of solutions, so having the capabilities to [...]

2 03 2010
Max J. Pucher

Hi Andrew, I agree on the need for ECM for mobile! But browsers on mobile phones and devices are usually crap and unrealiable und not safe. ECM and BPM needs local apps that are secure. Here is ECM access on an iPhone with the ISIS Papyrus WebArchive for iPhone. Not just archive access but really Case Management.

http://itunes.apple.com/at/app/webarchive/id348368517?mt=8

This is a free app and it requires a normal user licence on the WebArchive, so that a user of the Papyrus Platform can continue work from his thin client or browser on his iPhone. The iPhone app is configured and updated from the Papyrus WebRepository (not the WebArchive which stores instances) that manages all applications. The same app will be available later this year for WinMobile and Symbian.

3 03 2010
Andrew Smith @onedegree

HI Max, that was one of my points in the post, that ECM needs specific mobile device applications, ideally not that only run on a windows phone or iPhone, but on all mobile platforms…

3 03 2010
Max J. Pucher

Lee, we agree on this one! You explain a lot on browser based use and you were not explicit in saying that this was not sufficient. Maybe just my English …

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s




Follow

Get every new post delivered to your Inbox.

Join 864 other followers

%d bloggers like this: